Refund Policy

At Bissa Auto Tune LLC, we provide specialized automotive module services including cloning, virginizing, flashing, and key programming. Our services are performed on customer-supplied parts, and due to the technical and custom nature of our work, the following policy applies:

Mail-in Service

• No refunds will be issued once a service has been completed.

• If a module is unreadable or cannot be programmed due to internal damage or incompatibility, a diagnostic or bench test fee may still apply.

• If cancellation is requested before the service begins, a partial refund may be granted, minus any return shipping and handling costs.

Mobile Service

• Mobile service charges include travel, time, and programming work performed.

• If programming is completed and verified functional at the time of service, the service is considered successfully completed, even if the issue returns later due to an unrelated fault.

• If service cannot be completed due to:

  • Incorrect parts

  • Vehicle condition

  • Electrical/mechanical faults outside our control

  A service call fee will still apply.

• Appointments canceled prior to dispatch will not incur a cancellation fee.

Shipping & Returns

• You are responsible for the cost and risk of shipping modules to our location.

• We strongly recommend using insured and trackable shipping for all mail-in services.

• Our shipping/return address will be provided upon order confirmation.

Warranty

• Our work is tested and verified before return. A limited service warranty applies to our programming work (30–90 days depending on the service).

• Warranty does not cover issues caused by improper installation, incorrect parts, or unrelated vehicle faults.

📩 Questions?

For any questions about this policy, or to confirm your part's compatibility before sending it in, contact us at:
📧 info@bissaautotune.com
📞 (856) 444-5353